Code of Conduct
General Conduct Expectations
All individuals on Century Center property must:
- Comply with all posted policies and instructions from staff, including security and law enforcement.
- Treat others with respect and courtesy at all times, regardless of background, race, gender, religion, or orientation.
- Follow all applicable laws and venue regulations including those regarding alcohol, tobacco, and controlled substances.
- Maintain proper dress and hygiene; clothing must be appropriate for a public setting.
- Use designated areas only and respect restricted or staff-only access zones.
Prohibited Conduct
The following actions are strictly prohibited and may result in removal from the premises or law enforcement involvement:
- Verbal or physical harassment, intimidation, or threats toward staff, guests, or vendors
- Possession of weapons, except by sworn law enforcement personnel (see Weapons Policy)
- Use of illegal substances or public intoxication
- Fighting, roughhousing, or disorderly conduct
- Vandalism, graffiti, or intentional damage to Century Center property
- Unauthorized commercial activity including vending, solicitation, or flyer distribution
- Entering restricted areas, including back-of-house spaces, stages, or secured service corridors
- Bringing prohibited items, including large bags exceeding approved dimensions, fog machines not water-based, drones, or animals (except trained service animals)
- Creating unsafe conditions, including blocking fire exits or emergency equipment
Event Organizer Responsibilities
- Event organizers must ensure all attendees are informed of this Code of Conduct before and during the event.
- Organizers are responsible for managing behavior of their participants and must cooperate with Century Center staff in enforcing policy.
Incident Management
- Century Center Security or designated personnel will respond to violations.
- Staff may issue verbal warnings, revoke access credentials, or escort individuals from the property as needed.
- Criminal or severe safety threats will result in immediate law enforcement involvement.
- Written incident reports will be field and reviewed following each violation.
Appeals & Bans
- Individuals removed from the Century Center may submit a written appeal to the General Manager.
- Repeated or severe violations may result in No Trespass Order from the facility
Training & Enforcement
- All staff and security will receive annual training on conduct enforcement, de-escalation, and conflict resolution.
- Enforcement will be fair, consistent, and free of bias or discrimination.
Contacts
Role | Name | Phone |
---|---|---|
Security Manager | Sherry Heminger | (574) 850 – 3300 |
General Manager | Rebekah Love | (574) 274 – 8166 |
Director of Operations | Scott Herczeg | (574) 298 – 3163 |
Prohibited Items Policy
Prohibited Items List
The following items are strictly prohibited inside Century Center unless prior written permission is granted:
Screening & Enforcement
- All guests may be subject to security screening, including walk-through metal detectors, hand wands, and bag checks.
- Confiscated items will not be returned. Guests refusing screening may be denied entry without refund.
- Signs will be posted at all entrances listing prohibited items.
Exceptions & Special Considerations
Requests for exemptions due to medical needs, event-related requirements, or accessibility concerns must be submitted in writing to Century Center security or management at least 5 business days before the event.
Emergency & Law Enforcement Coordination
- Suspicious or prohibited items discovered during screening will be reported to on-site law enforcement.
- Guests found in possession of dangerous or illegal items may be detained and turned over to authorities.
Communication & Training
- Policy will be shared with all event organizers during pre-event meetings and included in exhibitor/vendor guidelines.
- All security and front-line staff will be trained on enforcement procedures and guest communication.
Contacts
Role | Name | Phone |
---|---|---|
Security Manager | Sherry Heminger | (574) 850 – 3300 |
General Manager | Rebekah Love | (574) 274 – 8166 |
Director of Operations | Scott Herczeg | (574) 298 – 3163 |